Privacy Policy
1. Information We Collect
Information You Provide Directly
When you submit a service request, contact us, or call our service line, we may collect:
- Full name and contact information (phone, email)
- Property address and ZIP code
- Description of your drain or sewer problem
- Property type and service request details
Information Collected Automatically
When you visit prodraincleaner.com, our web server and analytics tools may collect:
- IP address and approximate geographic location
- Browser type, operating system, and device type
- Pages visited, time on site, and referring URL
- Search terms used to reach our website
2. How We Use Your Information
We use the information we collect to:
- Respond to your service request and dispatch a technician
- Provide you with pricing quotes and service scheduling
- Send service confirmations and follow-up communications
- Improve our website content and user experience
- Comply with legal obligations
We do not use your information for email marketing campaigns without your explicit consent. We do not sell your personal information to third parties.
3. Information Sharing
We may share your information with:
- Service Partners: Licensed drain cleaning contractors in your area who fulfill your service request on our behalf. These partners are contractually bound to protect your data.
- Lead Management Platform: We use Leadslytic (leadslytic.com) to manage service request submissions. Their privacy policy governs data they handle on our behalf.
- Legal Requirements: We may disclose information if required by law, court order, or governmental authority.
4. Cookies and Tracking Technologies
Our website may use cookies and similar technologies for:
- Website analytics (understanding how visitors use our site)
- Session management (maintaining your place as you navigate)
- Marketing attribution (understanding which channels drive service requests)
You may disable cookies through your browser settings. Disabling cookies will not prevent you from using our service request form or calling us.
5. Data Security
We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of internet transmission or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain service request data for up to 3 years to support service history, warranty claims, and re-service scheduling. You may request deletion of your data at any time by calling (855) 510-0806.
7. Your Rights (CCPA / State Privacy Laws)
Depending on your state of residence, you may have the right to:
- Request access to the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your personal data
- Opt out of the sale of your personal information (we do not sell personal data)
- Non-discrimination for exercising your privacy rights
To exercise any of these rights, contact us at (855) 510-0806 or submit a request via our contact page.
8. Children's Privacy
Our website and services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.
9. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our website after changes are posted constitutes acceptance of the revised policy.
10. Contact
Questions about this Privacy Policy? Contact us:
- Phone: (855) 510-0806
- Website: prodraincleaner.com
- Form: Contact Page